Online survey blog

KPIs

26 JUN 2019, autor: Jakub Wierusz

15 key metrics for your business

If You Can't Measure It, You Can't Improve It (William Thomson, lord Kelvin). If you run a business, you should measure the effects of your actions. Check 15 key metrics for your business. Read more ...

survey templates

17 JUN 2019, autor: Jakub Wierusz

20 new survey tempates

20 new survey templates, video tutorials, stars in NPS questions, a new form for creating collectors, and other small changes and improvements. We are introducing MySurveyLab 21.5. Check what has changed for you. Read more ...

women look at shop

17 APR 2019, autor: Jakub Wierusz

25 most popular customer experience questions

Your customers expect perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level. Read more ...

LiveChat

14 JAN 2018, autor: Jakub Wierusz

LiveChat integration

We are very happy to introduce MySurveyLab and LiveChat integration. LiveChat is a popular tool for easy and convenient communication with your customers, users, as well as anyone visiting your website or eshop. Read more ...

NPS

01 JUL 2015, autor: Joanna H

Why NPS fails… but is still worth it?

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations. Read more ...

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