Online survey blog

women look at shop

17 APR 2019, autor: Jakub Wierusz

25 most popular customer experience questions

Your customers expect perfect experience with your brand or company. This means that the customer experience at every touch point with your organization (offer, sale, delivery, service) must be at the highest level. Read more ...

LiveChat

14 JAN 2018, autor: Jakub Wierusz

LiveChat integration

We are very happy to introduce MySurveyLab and LiveChat integration. LiveChat is a popular tool for easy and convenient communication with your customers, users, as well as anyone visiting your website or eshop. Read more ...

NPS

01 JUL 2015, autor: Joanna H

Why NPS fails… but is still worth it?

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations. Read more ...

NPS

06 MAY 2015, autor: Joanna H

NPS and what's next? Three questions you should ask yourself

So you’ve done the Net Promoter Score (NPS) everyone is talking about. You’ve got your score and know how many of your customers are Promoters or Detractors. Great! What’s next? You’re probably wondering what the number actually means and how to use it. Start by asking yourself these three questions. Read more ...

you should know

16 APR 2015, autor: Joanna H

Things you should know about your NPS survey respondents

Net Promoter Score (NPS) is a popular customer loyalty measurement methodology. Recently, not without a cause, it’s become very popular among marketing and sales professionals. The methodology assumes that in order to conduct an effective study of customer loyalty it’s enough to ask just this one question : Read more ...

Try mysurveylab.com for free
Best survey tool with great features

14 days trial | view complete list of features