Online survey blog

14 JAN 2018

LiveChat integration

We are very happy to introduce MySurveyLab and LiveChat integration. LiveChat is a popular tool for easy and convenient communication with your customers, users, as well as anyone visiting your website or eshop. Read more ...

NPS

01 JUL 2015

Why NPS fails… but is still worth it?

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations. Read more ...

NPS

06 MAY 2015

NPS and what's next? Three questions you should ask yourself

So you’ve done the Net Promoter Score (NPS) everyone is talking about. You’ve got your score and know how many of your customers are Promoters or Detractors. Great! What’s next? You’re probably wondering what the number actually means and how to use it. Start by asking yourself these three questions. Read more ...

16 APR 2015

Things you should know about your NPS survey respondents

Net Promoter Score (NPS) is a popular customer loyalty measurement methodology. Recently, not without a cause, it’s become very popular among marketing and sales professionals. The methodology assumes that in order to conduct an effective study of customer loyalty it’s enough to ask just this one question : Read more ...

CSAT

01 APR 2015

Satisfaction or loyalty – what to survey?

Do you know that customers satisfied with your service won’t necessarily return to you? The correlation between customer satisfaction and loyalty is not as straightforward as it may seem. Read more ...

Earn money on online paid
surveys on MyPanelBase.

Try mysurveylab.com for free.
Professional online survey tool. Great features.

14 days trial | view complete list of features