Online survey blog

05 FEB 2019, autor: Jakub Wierusz

Satisfaction surveys at customer service points

Are you the owner or manager of a restaurant, cafe, shop or customer service point? Would you like to track customer satisfaction directly in the point of service or point of sale. Do you need to research the satisfaction of employees with the quality of meals and service in the company canteen or the quality of HR service point? Do you want to provide residents with the opportunity to easily evaluate the work of the City Hall? We got right solution for you based on online surveys. All you need to do is to install a digital kiosk (e-kiosk) or use QR codes. Read more ...

customer experience

05 DEC 2017, autor: Jakub Wierusz

Customer Experience – back to basics

Have you ever wondered what makes every relationship work? Among numerous contributing factors, the one that should be emphasized is good communication skills. There is a reason why it is one of the most required elements during a job interview. Not only what you say, but also the way how you do it play here a pivotal role. Read more ...

EURO 2012

09 SEP 2015, autor: Joanna H

Euro 2012 communication system quality test

I'd recommend mysurveylab.com for the easy of system configuration and effective mechanism of communication with the group of users whose feedback was gathered during the testing period. Read more ...

NPS

01 JUL 2015, autor: Joanna H

Why NPS fails… but is still worth it?

Net Promoter Score (NPS) is one of the most popular methods of testing customer satisfaction, however, it’s still far from perfect. Before you start with your NPS, find out all about its limitations. Read more ...

report

15 APR 2015, autor: Jakub Wierusz

CSI metrics (Customer Satisfaction Index)

musyrveylab.com 8.13 is now available along with the first set of updates this year. New features include CSI metrics and a bunch of useful changes that make it even easier to use our platform. Read more ...

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