Online survey blog

satisfaction survey

01 APR 2015, autor: Joanna H

Satisfaction or loyalty – what to survey?

Do you know that customers satisfied with your service won’t necessarily return to you? The correlation between customer satisfaction and loyalty is not as straightforward as it may seem. Read more ...

cxreate own online surveys

26 JAN 2015, autor: Joanna H

Build successful marketing campaigns with online surveys

Questionnaires are one of the basic tools of marketing specialists. They’re comprehensive and, if skillfully constructed, they easily provide valuable data. DYI online surveys give users the freedom to conduct a perfectly customized research on their own. Today we’re bringing you 5 ways to use online questionnaires that will help you build an effective marketing strategy. Read more ...

mystery shopper

18 OCT 2012, autor: Jakub Wierusz

Mystery shopper

Surveys show that satisfied customer will share his / her positive experiences with 3 - 5 people, unsatisfied will share his / her negative experience with 8 - 10 people. Read more ...

employee engagement

14 SEP 2012, autor: Jakub Wierusz

Employee satisfaction vs. employee engagement surveys

Employee satisfaction tells us how much employees are satisfied with their work, salary and work environment. It is typically measured with satisfaction surveys that include questions about work environment, salary and benefits and availability of tools and resources. Read more ...

ISO 9001

21 MAY 2012, autor: Jakub Wierusz

ISO 9001 - Customer satisfaction

In ISO 9001 quality standard customer satisfaction and satisfaction measurement tools plays very important role. Quality Management System implementation and "Plan, Do, Check, Act" structure introduced by ISO 9001 ensures that client needs will be taken into consideration and properly addressed. Read more ...

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