Online survey blog

Respondents

26 JUL 2016

How to recruit respondents?

One of the most common questions, especially among those making their first steps in research projects, concerns survey distribution and ways to reach survey respondents. How to make clients aware of the possibility to express their opinion and reach the desired sample keeping your response rate high? Read more ...

Common mistakes

25 MAR 2015

Drafting a survey? Beware of these common mistakes

In the case of survey based research it’s not just about WHAT you want to ask. It’s also as much about HOW you formulate your questions. Otherwise you might end up with data that is false or of poor quality. Good questions are clear and they don’t raise any doubts at the time of completing the questionnaire. Bad questions may include answer suggestions or they can even make it impossible to give a truthful answer and as a result they are discouraging. What kinds of questions should you avoid? Read more ...

14 DEC 2014

Surveys for dissertation

We are starting series of articles created for students that are looking for online survey and questionnaire tool for their dissertations. Read more ...

CSAT NPS CES

21 OCT 2013

CSAT, NPS or CES

It is said, that you can't manage if you can't measure effects of your actions. Organizations all over the world are looking for the ideal question / measure, that will allow to gauge and predict customer loyalty. The result is a specific "arms race" that leads to a new question. Which metric and question is the best one? To find an answer we compared three different frameworks - CSAT, NPS, CES. Read more ...

VOC

13 SEP 2013

Voice of the Customer

Do you know what your clients and users talk about your company, products or services? What they like and what annoy them? Voice of the Customer can help you find answers for these questions. Read more ...

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