Online survey blog

05 FEB 2019, autor: Jakub Wierusz

Satisfaction surveys at customer service points

Are you the owner or manager of a restaurant, cafe, shop or customer service point? Would you like to track customer satisfaction directly in the point of service or point of sale. Do you need to research the satisfaction of employees with the quality of meals and service in the company canteen or the quality of HR service point? Do you want to provide residents with the opportunity to easily evaluate the work of the City Hall? We got right solution for you based on online surveys. All you need to do is to install a digital kiosk (e-kiosk) or use QR codes. Read more ...

360 degree feedback

11 JUL 2018, autor: Jakub Wierusz

360 feedback. Build strong and good team.

One of the most fundamental factor while creating every healthy relationship between people is the ability to communicate. Seemingly, something very obvious, but to this day many companies are struggling with this issue. Speaking about business, in order to develop such a properly functioning company-employee relationship, one should consider, first of all, an appropriate tool and communication channel. Read more ...

Email marketing

13 MAY 2015, autor: Joanna H

Email marketing - most frequently asked questions

Best time for sending newsletters? Optimal article length? Acceptable unsubscription rate? How to research subscribers’ preferences? Don’t look for ready-to-go solutions. Remember to think over the most important things: the aim, function and situation in which your message will be received. Today we’re bringing you a piece of advice and practical approach to email marketing from our partner SALESmanago. Read more ...

Research Online, Purchase Offline

22 APR 2015, autor: Joanna H

ROPO effect - what do you need to know about it?

Consumer behavior evolves constantly in order to adapt to the changing purchase possibilities. ROPO: Research Online, Purchase Offline is one of the tendencies we’re now dealing with ever more frequently. 88% of smartphone owners use them to search for information and reviews of products - sometimes even while at the store. Do you know how this affects your business and have you ever considered using it to your advantage? Read more ...

Common mistakes

25 MAR 2015, autor: Joanna H

Drafting a survey? Beware of these common mistakes

In the case of survey based research it’s not just about WHAT you want to ask. It’s also as much about HOW you formulate your questions. Otherwise you might end up with data that is false or of poor quality. Good questions are clear and they don’t raise any doubts at the time of completing the questionnaire. Bad questions may include answer suggestions or they can even make it impossible to give a truthful answer and as a result they are discouraging. What kinds of questions should you avoid? Read more ...

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