Understand your customers' needs and motivations.
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mysurveylab.com is professional and easy to use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.
|Customer satisfaction (CSAT)||Customer Experience|
|Improve customer satisfaction. Measure customer satisfaction with the offered services and products.||Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan customer journey. Identify touch points, measure customer experience and act in a real-time.|
|Net Promoter Score (NPS / NPS2)||Voice of the Customer (VOC)|
|Measure and improve loyalty of your customers. Create closed-loop process and react to your customers' problems immediately as they appear.
+ Survey Example
|Successful companies listen to their customers. Listen to the voice of your customers and improve customer experience. Understand your customers' behaviour, motivations, and needs.|
|Examine your company processes to ensure they are customer-centric. ISO 9001.||Prepare customer segmentation. Adjust your actions to different segments.|
Check how mysurveylab can help you
ONLINE SURVEY EXAMPLES
Complete research platform. Online surveys. Forms. Tests.
|+ Any language support.||+ Any methodology support (CSAT, NPS / NPS2, CES)|
|+ Omnichannel solution. Distribute surveys via email, SMS, QR code or web widget.||+ Ability to set complex satisfaction metrics and trends analysis.|
|+ Closed loop support and real-time reports. Automatic email, Slack and Zendesk notifications.||+ Responsive online surveys. Any device support (PC / Laptop, Tablet, Mobile)|