CX | Customer experience

Understand your customers' needs and motivations.

 

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mysurveylab.com is professional and easy to use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.

 
CSAT CEx
Customer satisfaction (CSAT) Customer Experience
Improve customer satisfaction. Measure and manage customer satisfaction with the offered services and products. Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan the customer journey. Identify touch points, measure customer experience and act in a real-time.
NPS VOC
Net Promoter Score (NPS / NPS2) Voice of the Customer (VOC)
Measure and improve the loyalty of your customers. Create a closed-loop process and react to your customers' problems immediately as they appear.

+ Survey Example
Successful companies listen to their customers. Listen to the voice of your customers and improve the customer experience. Understand your customers' behavior, motivations, and needs.
Process Segmentation
Processes Customer segmentation
Examine your company processes and make sure they are customer-centric. Comply with ISO 9001 or COPC standards. Prepare customer segmentation. Adjust your communication and actions to different segments.
 

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ONLINE SURVEY EXAMPLES



Survey example - NPS


Powerful features

Complete research platform. Online surveys. Forms. Tests.

+ Multi-language surveys and language support. + Any methodology support (CSAT, NPS / NPS2, CES)
+ Omnichannel solution. Collect responses with Email, SMS, QR code, Mobile app or Web widget. + Ability to set complex satisfaction metrics and trends analysis.
+ Closed loop support and real-time reports. Automatic email, Slack and Zendesk notifications. + Responsive online surveys. Any device support (PC / Laptop, Tablet, Mobile)
   
 
Try mysurveylab for free. Check the complete list of features.

Try mysurveylab.com for free
Best survey tool with great features

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