Understand your customers' needs and motivations.
Would you like to understand your client motivations and needs? Check how mysurveylab.com can help you reduce churn, increase customer satisfaction and gain competitive advantage. We already helped thousands of companies around the world. Sign up FOR FREE and let us help to build your success.
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mysurveylab.com is professional and easy to use tool that enables you to create online surveys, questionnaires, tests, and forms. No software to download or install, all you need is a web browser.
| Customer satisfaction (CSAT) | Customer Experience |
| Improve customer satisfaction. Measure customer satisfaction with the offered services and products. | Customer experience means all contact of your customers with the organization and brand. We can help you understand and plan customer journey. Identify touch points, measure customer experience and act in a real-time. |
| Net Promoter Score (NPS / NPS2) | Voice of the Customer (VOC) |
| Measure and improve the loyalty of your customers. Create closed-loop process and react to your customers' problems immediately as they appear. + Survey Example |
Successful companies listen to their customers. Listen to the voice of your customers and improve customer experience. Understand your customers' behaviour, motivations, and needs. |
| Processes | Customer segmentation |
| Examine your company processes to ensure they are customer-centric. ISO 9001. | Prepare customer segmentation. Adjust your actions to different segments. |
Check how mysurveylab can help you
ONLINE SURVEY EXAMPLES
Powerful features
Complete research platform. Online surveys. Forms. Tests.
| + Any language support. | + Any methodology support (CSAT, NPS / NPS2, CES) |
| + Omnichannel solution. Distribute surveys via email, SMS, QR code or web widget. | + Ability to set complex satisfaction metrics and trends analysis. |
| + Closed loop support and real-time reports. Automatic email, Slack and Zendesk notifications. | + Responsive online surveys. Any device support (PC / Laptop, Tablet, Mobile) |
Try mysurveylab for free. Check the complete list of features.
