Help sections
- How can I create an account?
- How can I activate my account?
- How to create online test?
- How to conduct 360 feedback surveys?
- Can I create my survey in any language?
- Surveys in Hebrew and Arabic
- Available question types
- What web browsers are supported by mysurveylab?
- What features survey reports have?
- What branding options do I have?
- How much does mysurveylab cost?
- What is collector?
- What are the responses?
- What are partial survey responses?
- What is the number of impressions?
- What are the report clones?
- What is a referrer?
- What is a code page?
- Can I share the survey responses with other people?
- How can I set a question as required?
- Can I hide selected question in a survey?
- Collect responses with a web widget
- How to configure an online survey widget
- Email messages commands
- Does mysurveylab provide a scoring mechanism?
- Can mysurveylab set a quota for screening parameters?
- What subscription plan am I using?
- I can't sign into the system
- I can't upload contacts into mysurveylab
- System says collection is not active. What does it mean?
- Is it possible to delete all contacts?
- The link says "the survey has finished"
- Where can I find information about average survey time?
- How can I change my email address?
- How can I retrieve a forgotten password?
- How can I change my password?
- How to change survey name?
- How to change survey invitation
- How to change survey question font size and color?
- How to conduct online survey using CINT panel
- How can I purchase a subscription?
- How can you manage cookies?
- Do you offer discounts for non-profit organizations?
- How to use the discount code?
- Available subscription plans
- What functionalities does Starter account have?
- What functionalities have Standard account?
- What functionalities have Professional account?
- What functionalities have Enterprise account?
- How number of responses is counted?
- MS Excel data import
- Survey data import into SPSS
- Can I export data to MS Excel?
- Export file structure
- What is enhanced security (SSL support)?
- How to place a survey on a web page using an IFRAME?
- Integration with zendesk.com
- API token for Zendesk
- Automatic Zendesk ticket creation
- Integration with Salesmanago.com
- Integration with Prestashop.com
- Integration with Salesforce
- Sona Systems integration
- Automatic Slack ticket creation
- ISO language codes
- Types of cookie files used by mysurveylab.com
- Integration with Freshmail
- How can I add a file to a question?
- How can I create a "thank you" page?
- HIPAA Compliance
- Integration with Mailchimp
- Integration with Livechat
ODBC access
mysurveylab.com is supporting integration (read only) with ODBC protocol. For more information please contact us support@mysurveylab.com.
NOTE. ODBC (Open DataBase Connectivity) is a standard programming language middleware API for accessing database management systems (DBMS). It is independent of database systems and operating systems.
Option available in Enterprise plan.
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