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FAQ

Send survey

Depending on a selected survey distribution method, survey activation requires a different set of actions.

In order to send survey invitations :

URL Link, Web widget method

  1. Create collector, set URL Link, Web widget as a distribution method
  2. Press Enable, to activate collector
  3. Press Save button
  4. Press Copy button to copy the survey link and distribute it with an external application
 

Email / SMS invitations method

  1. Create a collector, set Email / SMS invitations as a distribution method and press SAVE button
  2. At the page Messages choose the sending method and press CUSTOMIZE button
  3. Change your invitation. You can also use tags to customize it. Go to the Contacts page
  4. Add contacts, who will receive your invitation and press Start collecting responses button
 
Status Description
Send Survey invitation has been send.
Opened Survey invitation has been received and opened by the respondent.
Closed Survey has been completed.
Opt-out Respondent opted-out from the further communication from MySurveyLab.
Error Error status. Respondent didn't received survey invitation.
 

NOTE. The collector must be Enabled, in order to collect survey responses.