Automatic Zendesk ticket creation
With MySurveyLab you can automatically create support tickets in Zendesk system, basing on the survey responses. You just need a few steps to configure Zendesk and MySurveyLab to work together.
zendesk.com
API
- Go to Admin section
- Press API
- Enable Token Access
- Press add new token button
- Enter a label for API token eg. "mysurveylab" and press Create button
- Copy your API token
mysurveylab.com
Account settings
- Go to Account Settings
- Enter Zendesk API token (copied from Zendesk)
- Enter Zendesk user login
- Enter Zendesk REST API URL (https://yourlogin.zendesk.com/api/v2/)
Create a metric
- Press Design button
- Press Metrics button
- Press + ADD METRIC button
- Define a metric
- Set action create Zendesk ticket
You can use the following variables to create a ticket in Zendesk.
Variable |
Description |
{surveyName} |
survey name |
{firstName} |
respondent name |
{secondName} |
respondent second name |
{email} |
respondent email |
{reportLink} |
survey report link |
NOTE. Remember to set points for each answer choice in your survey, eg.:
- Fully agree (5)
- Agree (4)
- Neither agree nor disagree (3)
- Disagree (2)
- Fully disagree (1)