Automatic Zendesk ticket creation

With mysurveylab.com you can automatically create support tickets in Zendesk system, basing on the survey responses. You just need a few steps to configure Zendesk and mysurveylab.com to work together.

zendesk.com

API

Go to Admin section
Press API
Enable Token Access
Press add new token button
Enter a label for API token e.g. "mysurveylab" and press Create button
Copy your API token

mysurveylab.com

Account settings

Go to Account
Enter Zendesk API token (copied form Zendesk)
Enter Zendesk user login
Enter Zendesk REST API URL (https://yourlogin.zendesk.com/api/v2/)

Create metric

Press Design button
Press Metrics button
Press + ADD METRIC button
Define a metric
Set action create Zendesk ticket

You can use the following variables to create a ticket in Zendesk.

Variable	Description
{$surveyName}	survey name
{$firstName}	respondent name
{$secondName}	respondent second name
{$email}	respondent email
{$reportLink}	survey report link

NOTE. Remember to set points for each answer choice in your survey, e.g.:

Fully agree (5)
Agree (4)
Neither agree or disagree (3)
Disagree (2)
Fully disagree (1)

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