Search search
Help sections

Integration with Zendesk

Please find below short instruction describing how MySurveyLab online surveys can be integrated with ZenDesk. This is easy to implement a solution that will allow you to gather feedback and measure customer satisfaction (eg. each time a ticket is closed) from Help Desk work.

To configure Zendesk to work with MySurveyLab :
  1. Log into
  2. Select Admin and next Triggers
    zendesk - manage notifications 
  3. Press Add trigger button
  4. Set Meet any of the following conditions: Ticket: Status > Changed to > Solved
    zendesk - condition 1
  5. Add link (URL) to your survey in Perform these actions section :
    Notifications: Email user > (requester)
    Email subject: > [{{ticket.account}}] Re: {{ticket.title}}
    Email body: should contain a link (URL) to your survey and referrer, which will allow you to identify clients. Referrer should end with slash /.
    zendesk - condition 2
  6. Press Update trigger button.

Survey results will be available in MySurveyLab on reports. Information that will allow you to identify individual clients will be available in response details in referrer row.

NOTE. If you want to add a referrer containing first and last name of a customer (supported with Zendesk) to your survey just add /referrer/{{ticket.assignee.first_name}}+{{ticket.assignee.last_name}}/ at the end of survey link.