Search search
Help sections
FAQ

Metrics (CSI)

Metrics allow you to create complex indicators like CSI (Customer Satisfaction Index), that consist of multiple questions with different weighs and for online test creation.

To add a new metric :

  1. Add points for question answers 
  2. Save the question
  3. Press Metrics button
    Metrics
  4. Press + ADD METRIC button
    add metric
  5. Enter a metric name and data presentation format (percent or points)
    metric name
  6. Add a question or select + ADD ALL QUESTIONS
    add a question to metrics
  7. Metric will be saved automatically

How points and percentage works :

  • Points - system will automatically sum up number of points achieved by the respondent
  • Percentage - the system will automatically sum up number of points achieved by the respondent and divide it by maximum number of points that can be achieved and present it as a percentage

Metrics are processed in a real-time, just like your survey and reports.

Metrics work for :

  • Single or multiple choice questions
  • NPS
  • Matrix (excluding multiple choice matrix question - list)

NOTE. Metrics are based on points for answer choices. To use this functionality you need to add points for each answer choice.

* Option available in Advanced, Professional and Enterprise plan.


Related pages